Your general practice team are here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 0208 644 0224 or, for non-urgent advice or treatment, visit our website or send us your query on email to firstname.lastname@example.org. – Our opening hours are 08:00 – 18:30 Monday to Friday. If you need to visit the practice in person, please follow social distancing guidelines and do not attend if you have symptoms of COVID-19 or have recently tested positive for COVID-19.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to patients where there is a clinical need.
Consultation requests for non-urgent help can be made online. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk. Alternatively you can sign up for Doctorlink app.doctorlink.com/cheamGPcentre/register where you can access advice, book appointments, request medication and fit/sick notes and undertake a symptom assessment for urgent appointments.
Appointments are being offered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival. If you develop COVID-19 symptoms or are self-isolating due to COVID-19, you need to inform your practice so your appointment can be rescheduled.
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination